Testimonial - Shopify – ROOM
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INTERVIEW

Shopify Finds Quality and Sustainability to Fit 11 Global Offices

CHUCK MCMULLEN, AV INFRASTRUCTURE LEAD
Ecommerce platform
Founded:
2004
Employees:
4,000+
Website:
shopify.com
Shopify discovered quality booths from ROOM that offer easy solutions that work with any office space.
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Shopify’s Toronto office offers a variety of meeting rooms. ROOM phone booths provide additional spaces designated for solo phone conversations.
At Shopify, we’re always on the hunt for ways to make work better for more than 4,000 employees in 11 global offices, including our headquarters in Canada. My team is responsible for the design, build, management and maintenance of our meeting, lounge and maker spaces.
Aside from meeting rooms, our offices offer very few places for private conversations. I wanted something affordable, well-built and easy to install, with a design that blended well into any office environment.

But it took awhile to find before ROOM.
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Shopify offers inviting, atmospheric spaces with comfortable couches, such as this one that resembles a coffee shop.
Life before ROOM
Before discovering ROOM, we tried three different brands of phone booths, none of which worked well for us.
One company’s booth was made of glass and sufficiently blocked out sound, but it had terrible ventilation. You’d last maybe 10 or 15 minutes in the booth with the door closed, and it would turn into a sauna. You’d have to open the door, which defeated the purpose of privacy. Plus, the phone booth was pricey.
We tried another brand that had great ventilation but it, too, was expensive and required three professionally-hired people to put it together. It took them a day and a half to assemble three booths.
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Chuck McMullen brings 20+ years of project management experience to Shopify. His team helps the organization build a better workplace for all its employees.
We tried another brand that had great ventilation but it, too, was expensive and required three professionally-hired people to put it together. It took them a day and a half to assemble three booths.
We discovered ROOM because the company was a merchant that used our commerce platform. I ordered a test model from ROOM, and we were blown away by how much better ROOM’s booths were compared to the competition.
Booths that work with any design
Though it was a test booth, the team didn’t want to move the booth to another department because we liked it so much! Instead, we installed about a dozen of them on other floors and in our other offices. We spent 48 hours renovating our Toronto office, where we removed the desks, added couches and installed walls of phone booths, so ROOM offered an easy way to do a quick remodel without knocking down walls.
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Collaboration is key at Shopify’s Montreal office, and the office design nurtures constant interaction between employees.
We hope to also customize a coworking space we lease using ROOM booths — a great fit since we can’t knock down walls or remodel the office. In one office, we customized a booth with a Chromebase for video calls when you don’t have a computer.
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Shopify encourages employees to roam around and find a spot where they can concentrate, including this seating area with plenty of natural light.
Unlike other booths, I never worry about whether a ROOM booth will look good in a space. Our offices are incredibly unique and comfortable, since they use furniture that often belongs inside a house. We’ve got hand-painted murals and couches. Neon green signs and industrial lights and cork floors. A lot of colors. Yet, wherever we put a ROOM booth, it fits. The booths we use are white with a minimalist design. They work in any space.
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Shopify’s San Francisco office has private spaces sprinkled throughout the office.
The whole package, half the cost
Not only was ROOM half the cost of the other models, it took under an hour and just two people to put the booth together. ROOM’s booth is just better-made. The holes for the screws lined up easily, for instance, and the floor is extremely sturdy.
The ventilation was far better — you could sit comfortably inside for hours at a time. It wasn’t too hot, wasn’t too cold. The booth offered great acoustics and plenty of privacy for those important one-on-one calls.
“We were blown away by how much better ROOM’s booths were compared to the competition.”
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Shopify has built a dynamic open space that allows employees to interact without causing distractions.
We also loved the fact that ROOM’s booth is made from recycled plastic bottles, which really resonated with our employees. Wherever we can, we try to consider the environment. For instance, we have motion sensors that detect when someone isn’t using a space and turns off the lights, and we monitor our food production to ensure we’re not wasting food.
ROOM offered a great fit for the culture of our company, which is about supporting companies with aligned principles. And as a company with offices around the globe, we know ROOM will easily work well within all of them.

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Detail of black office phone booth door and handle. Detail of black office phone booth door and handle.

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Easy assembly
Two people, one tool, and one hour are all you need.
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