When we say we’re here for you, we mean it.

We offer a 2-year limited warranty on every room you purchase, and cover the full cost of repairs or replacements needed due to manufacturing defects. Read on for all details surrounding our ROOM Warranty Policy, and don’t hesitate to connect should you have questions.

Effective date: August, 2020

This Warranty Policy is incorporated by reference into our Terms and Conditions (the “Terms”) and is subject to the provisions of the Terms. All terms not defined herein will have the meanings set forth in the Terms.

Limited Warranty

We offer a standard 2-year limited warranty against defects in materials and workmanship on all main parts in ROOM Units (ROOM phone booths and meeting room products, herein referred to as “Units”). This limited warranty is subject to the terms and conditions stated below.

Are There Any Extended Warranties?

We offer an extended warranty for one (1) year terms for Units that are covered by our ROOM Protection Plan, part of Room Service subscriptions (the “Protection Plan”). While our standard limited warranty, which runs for two (2) years as described above, is free of charge, the Protection Plan runs for a one (1) year period for which you agree to pay annually in advance the amount that is specified in the Protection Plan for each Unit that is covered by a Protection Plan. This means, for example, that if you elect to subscribe to the Protection Plan for four (4) of our Units to which the Protection Plan applies, you agree to pay ROOM an amount equal to the aggregate total, per year, of the amounts specified in each Protection Plan applicable to each of the four (4) Units. The Protection Plan will automatically renew for additional one (1) year terms for as long as you maintain your Room Service subscription, unless you decide to terminate your Room Service subscription.

For more information about the Protection Plan, please visit our ROOM Protection Plan Terms and Conditions page.

What Are My Responsibilities?

Before providing warranty service under either the limited warranty or the Protection Plan, we (or our agents) may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service (which procedures may be obtained by contacting us at support@room.com). Following warranty service, you will be responsible for adding any parts to your Unit. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.

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