We’re sorry we missed you! Don’t worry, we’d be happy to try again. We do charge a no-show fee if no one is on-site to receive your order at the intended date and time. This no-show fee also applies to situations where the building is not ready to receive your ROOM delivery on the previously agreed upon location, date, and time.

You can learn more about no-show charges in our Terms & Conditions. If you have any questions, feel free to send us a note at support@room.com.